Refund policy

For obvious reasons, returns on living stock are not applicable. Please contact the store via the contact page to discuss your options. While we understand that there are times that you buy something on impulse or select incorrectly, please understand that we cannot refund you based on a "change of mind". You are always covered by your statutory consumer rights. However, we pay non-refundable fees on every transaction. We are a small business; every cent keeps our business alive and our staff employed. Along with merchant fees and the time it takes for us to help you through your buyer's remorse, these cents get funnelled away very quickly. We are always happy to issue an electronic store credit without an expiry date for the value of goods.

Plants are sent in their pots unless you request them to be bare rooted for transit. If your plant looks like it has wilted during transit, we recommend giving it some water (and a seaweed treatment if possible) if the soil is dry right away - this should help it to recover and settle in. 

Please note Plantsmith will not be held liable for any damage (or deteriorating conditions) caused to your plant or product by handling or delays by couriers or postal service. Deliveries are sent with ‘authority to leave’, however in the event that there is an unsuitable location it will be redirected to a collection point. Although we take great care in packaging our plants, the less time they spend packaged, the better. Deliveries are unable to be sent to post boxes, locked bags, etc.

Plantsmith will not take responsibility if incorrect delivery details are supplied. It is the customers responsibility to make sure the correct contact and delivery details are supplied. If you need to change your delivery details please contact us as soon as possible and we will do our best to change them before delivery. 

If there are concerns regarding the condition of your purchase, please email us at hello@plantsmith.net.au with your order number and photographs detailing any issues. Our customers are entitled to a refund or replacement if the item is faulty, within their consumer rights.

Our policy under these circumstances is that if you contact us within 30 days after receiving your order and your items are faulty and the defect was not pointed out to you before you purchased it; you will be entitled to a refund at the purchase price.

If you do not return the item within 30 days, you will not be entitled to a refund at the purchase price but you will be entitled to a replacement product of equal value. Refunds can only be credited using the original method of payment.

Please contact us prior to returning, and send all items back to us 'as new' and with all packaging included to:
PLANTSMITH,
  109 High St Preston, VIC 3072, Australia.

Once your items have been received by us, please allow 30 working days for us to process your return. (Original delivery fees are non-refundable).