Store Policy

This privacy policy sets out how Plantsmith uses and protects any information that you give Plantsmith when you use this website.

Plantsmith is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Plantsmith may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 2018.

CUSTOMER HELP

When placing an order with Plantsmith, you automatically agree to the terms and conditions of the site. Please read carefully the terms below and contact us should you have any questions.

DISCLAIMER
All products on our site are subject to availability. In the unlikely event that a product is unavailable, you will be contacted and given the option of store credit, exchange or full refund.


REFUND POLICY
For obvious reasons, returns on living stock are not applicable. Please contact the store via the contact page to discuss your options.

Plants are sent in their pots unless you request them to be bare rooted for transit. If your plant looks like it has wilted during transit, we recommend giving it some water (and a seaweed treatment if possible) if the soil is dry right away - this should help it to recover and settle in. 

Please note Plantsmith will not be held liable for any damage (or deteriorating conditions) caused to your plant by handling or delays by couriers or postal service. Deliveries are sent with ‘authority to leave’, however in the event that there is an unsuitable location it will be redirected to a collection point. Although we take great care in packaging our plants, the less time they spend packaged, the better. Deliveries are unable to be sent to post boxes, locked bags, etc.

Plantsmith will not take responsibility if incorrect delivery details are supplied. It is the customers responsibility to make sure the correct contact and delivery details are supplied. If you need to change your delivery details please contact us as soon as possible and we will do our best to change them before delivery. 

If there are concerns regarding the condition of your purchase, please email us at hello@plantsmith.net.au with your order number and photographs detailing any issues. Our customers are entitled to a refund or replacement if the item is faulty, within their consumer rights.

Our policy under these circumstances is that if you contact us within 30 days after receiving your order and your items are faulty and the defect was not pointed out to you before you purchased it; you will be entitled to a refund at the purchase price.

If you do not return the item within 30 days, you will not be entitled to a refund at the purchase price but you will be entitled to a replacement product of equal value. Refunds can only be credited using the original method of payment.

Please contact us prior to returning, and send all items back to us 'as new' and with all packaging included to:
PLANTSMITH,
  109 High St Preston, VIC 3072, Australia.

Once your items have been received by us, please allow 30 working days for us to process your return. (Original delivery fees are non-refundable).

EXCHANGE POLICY
In the event of a change of mind or should you find that your item is not suitable, we can allow exchanges for a different style (if available) or for another product equal value (applicable to non-perishable items only). This is deemed applicable solely at the discretion solely of Plantsmith, in accordance with your consumer rights.

To exchange your item, in the above circumstance, please email us your order details and an accompanying note explaining which item you require in exchange.

Return your package to:
PLANTSMITH,
  109 High St Preston, VIC 3072, Australia.

Items exchanged are at your own expense.

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