Plantsmith is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Plantsmith may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 2018.
When placing an order with Plantsmith, you automatically agree to the terms and conditions of the site. Please read carefully the terms below and contact us should you have any questions.DISCLAIMER
Plants are sent in their pots unless you request them to be bare rooted for transit. If your plant looks like it has wilted during transit, we recommend giving it some water (and a seaweed treatment if possible) if the soil is dry right away - this should help it to recover and settle in.
Please note Plantsmith will not be held liable for any damage (or deteriorating conditions) caused to your plant or product by handling or delays by couriers or postal service. Deliveries are sent with ‘authority to leave’, however in the event that there is an unsuitable location it will be redirected to a collection point. Although we take great care in packaging our plants, the less time they spend packaged, the better. Deliveries are unable to be sent to post boxes, locked bags, etc.
Plantsmith will not take responsibility if incorrect delivery details are supplied. It is the customers responsibility to make sure the correct contact and delivery details are supplied. If you need to change your delivery details please contact us as soon as possible and we will do our best to change them before delivery.